Our Mission: "To assist our clients in developing the best possible Safety System to meet their needs".

 


Human Performance in Maintenance Part 1

This first of a three part series is a two-day workshop, designed by maintenance personnel for maintenance personnel. It is highly interactive and helps answer why a conscientious person can end up causing an accident due to a maintenance error.

Participants will learn what they can do to avoid the maintenance error that no one ever intends to cause. It is a highly interactive workshop that covers:

1) The objective and outline - Why should you be here

This is often called the motivator or reason to stay awake 

2) What Interferes with our performance/judgement?

A very simple model is used to help explain why we humans make errors and what are some of the things we can do to lessen these errors

3) Behavioral Analysis

This Chapter uses aviation maintenance related questions to enable each participant to look at his/her own characteristics.  Assertiveness or the lack of is covered in this Chapter

4) Characteristics of an Aircraft Maintainer

This Chapter is no longer covered in class but is left for the participants to undertake on their own time

5) Human Factor Errors (The Dirty Dozen)

Six more of the Dirty Dozen are covered in detail with solutions developed to lessen the chances of an error from them.

6)  Stress 

This is the first of the big four in the Dirty Dozen and is covered in detail with solutions developed to reduce and control it's negative effects

7) Fatigue

Another of the big four that is given the most time in order to help reduce errors from it's effects

8) Communication or the lack of

This Chapter covers the importance of communication and how to communicate effectively

9) Teamwork or the lack of 

(Note: Teamwork is covered in part with a survival exercise) The participants are made to realize that the complete company is the team and not just their fellow workers

10) Case Studies

There are three case studies mixed throughout the workshop. In these case studies they learn how to identify the chain of events and develop "Safety Nets" to avoid making the errors

11) Wrap up

The workshops all end with the participants setting safety goals from what they have learned

A certificate of training is issued to the participants 

Note: ALL our workshops utilize two fully trained facilitators in order to provide the best possible delivery of the workshop. 

Some comments from past courses.

Q Hi Gordon

It has been just over 4 months since we did the HUMAN FACTORS training with you.  I often think of things that you imparted to us during those training sessions.  Thank you for your passion and unique sense of humor.

I have made it a practice with our team that when we have a rare occasion of something going a bit off the tracks operationally or a slip-up in customer service – we do a debrief, retrace our steps and identify all the “links in the chain”.  From there we use the “Dirty Dozen” as an overlay to see what contributed to the “situation”.  Once we identify the issues, we discuss what steps will be taken to ensure that this problem does not repeat itself, and in some cases we are able to create a “safety net” to ensure that we catch any potential repeats of that problem.  This has been very effective!

Another concept that you shared with us was “the child” and “the adult” – we often refer to it in our conversations with each other at the office.  It has been a great way for me to understand myself and also a great way to observe other peoples’ behavior.  It often serves me well, in that I am able to effectively remove myself from situations that can potentially go very bad and just observe “the child” taking over with others (like in traffic).  This concept is applicable in every aspect of life, and so I am glad to have knowledge of it as a “tool” for my “toolbox”.

Hope all is well in your life and that you are continuing to gain great satisfaction from sharing your passion.

Best regards

Lonnie

Manger, Business Development

FitzWright Survival Inc.

Q Everyone in the industry should have an opportunity to attend.

Q   It was easy to understand and the most interesting I have ever done.

Q Great course. You sure can deliver the message.

Q It will be a valuable tool for work and my personal life. Thanks..

 
Q   As you know, I have been in Aviation for 47 years.  This, by far, is the most valuable 2 days I have spent in all those years - Thanks to the tag team  - Gordon & Bill  PS My True Feeling   Signed Gerry LaBrusciano  JetBlue April 6, 2006  Thank you   

This course has been adapted from the 1993 Transport Canada/Industry developed workshop and completion of it qualifies as recurrent training in Canada and the USA.

All our Human Performance in Maintenance (HPIM) workshops are centered around the (Dirty Dozen).  

They are presented here for you to view. The Dirty Dozen posters were designed to be a follow up to Human Performance in Maintenance Part 1 training in order to help maintain the awareness the training creates. 

Click on the thumbnail to enlarge each image

Lack of Communication

Complacency

Lack of Knowledge

Distraction

Lack of Teamwork

Fatigue

Lack of Resources

Pressure

Lack of Assertiveness

Stress

Lack of Awareness

Norms

     
If you are interested in ordering a set of these posters - click here to go to our order form.

As with all our workshops we offer this guarantee:

"If at the end of the workshop, any person feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)

We have trained over 10,000 persons and have yet to meet this person. 

We run monthly workshops in Vancouver BC Canada (See "Workshop Dates") and would be pleased to run a workshop anywhere in the world on request.

 

Human Performance in Maintenance Part 2

This two-day workshop was designed to be a follow up to the Part 1(about a year later) and reinforces lessons learned in Part 1 as well as covering new material.  Part 2 serves to promote the AME/AMT as the true professional that he/she is

Day One

Introduction, Course Objective and Review of Part 1

Part 2 begins, as do all the workshops, with  the objective and motivator. (Why should I be here?)  Following this is a review of the Part 1 "Dirty Dozen" in the form of a video case study that challenges them to spot the "Dirty Dozen" and "Early Life Decisions" in a mock accident interview.

Attitudes

A quiz gives them an idea of their attitude and then goes on to develop how attitudes are formed and what they can do to improve their attitude.

The afternoon is spent with "Personal Case Studies." These stories about human errors made are a powerful training tool to illustrate how simple errors can happen to anyone.

Day Two

Communication - The Written Word"

This focuses on how to ensure the writer and the reader's "mental pictures" match.  An actual case study where an incorrect logbook entry results in 24 deaths gives them a chance to rewrite the entry

Company Culture

This is looked at in order to provide an understanding of it's influence on the work safety environment

Norms - The Way We Do It Here

Norms are studied for their positive and negative influence.  Participants are trained on how to recognize the difference and how to deal with the negative ones

Case Studies

Two rather complex case studies are used that illustrate the influence of company culture as well as of the role of maintenance in the accidents. 

Wrap up

The workshops all end with the participants setting safety goals from what they have learned

A certificate of training is issued to the participants 

 

Some comments from participants

Q This is one of the most valuable workshops ever been presented to maintenance people.

Q   Once again it was serious and entertaining at the same time: for me it was valuable.

Q Canít wait for next one

If you go back and click on  "Aviation HF News,"   scroll down to 2007 Volume 3 Issue 14 and scroll down to Workshop at JetBlue.  There you will find some comments from their newsletter that are worth reading.

Audit Review of Workshop

Many participants have indicated that it is better than Part 1 but the participantís attitude on beginning this second workshop, likely accounts for the positive acceptance.

This workshop is designed so it can be cut down to one day with less review of Part 1. This is not recommended but can be done.

The Magnificent 7 series of posters were designed to be the follow up to this workshop and all 8 posters promote the maintenance person as a professional.  The 8th in the series of 7 is a list of 10 reasons why the maintenance person is a professional. 

These posters are designed to be a follow up to the Human Performance in Maintenance Part II workshop. They promote the maintenance technician as a professional.

Click on the thumbnail to enlarge each picture

           

           

If you are interested in ordering a set of these posters - click here to go to our order form.

As with all our workshops we offer this guarantee:

"If at the end of the workshop, any person feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)

We run monthly workshops in Vancouver BC Canada (See "Workshop Dates") and would be pleased to run a workshop anywhere in the world on request.

 

Human Performance in Maintenance Part 3

Part 3 is designed to be a follow on from Part 2 and can include pilots and management staff as well.

The workshop is designed to be one-day and covers the following Chapters or topics:

1) Introduction or "Why We Are Here"

This serves to answer that question and introduce the objective

2) Conflict Resolution in a team environment or "Sorting it Out"

This Chapter demonstrates the importance of teamwork and how conflict can interfere with that teamwork.  It provides solutions to conflict

3) Risk Management "How Do We Do It?"

This important Chapter leads into the next as a Safety Culture is about managing risk.  The participants learn about risk management and are provided a simple model that looks at the three elements of risk: Frequency, Severity and Benefit and uses a formula to determine a Risk Quotient

They are then given 5 exercises to determine the risk quotient

4) What is a Safety Culture "It's Not What is Said That Defines a Safety Culture.  It's What is Done"

This Chapter, in effect defines what constitutes a Safety Management System and provides a simple model to understand it

5) Case Studies

Two case studies are used to reinforce the lessons learned.  Both case studies are based on actual events where the company culture played a role

6) Wrap up

The workshops all end with the participants setting safety goals from what they have learned

A certificate of training is issued to the participants 

Some comments from past courses.

Q Wow.  Entertaining, educational and even inspirational.  Thanks,

Q   Really helped put things in prospective.  Am more aware of how we all work together.

Q Very well done.  I will use it and pass it on to others.

Q Thanks for making me more aware.  I know that what I learned today will stop something bad from happening in the future.

The greater the mix of participants the better.

All three workshops are designed to be entertaining as well as educational. All material is designed to be useful to the participant in his/her work.

They are simple and do not require memorizing lists or acronyms.

All have or will have follow up posters to help maintain the level of awareness the workshop provides.

If we can be of assistance to you or you would like to know more, please feel free to contact us at the Email below or at the phone, fax or address on the front page.

As with all our workshops we offer this guarantee:

"If at the end of the workshop, any persons feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)

To date with over 10000 persons trained(2010), we have yet to meet that person. 

To order posters, please visit our shopping cart
or to enquire about our workshops, please email Renée