Our Mission: "To assist our clients in developing the best possible Safety System to meet their needs".

Human Performance in Maintenance Part 1

This first of a three part series is a two-day workshop, designed by maintenance personnel for maintenance personnel. It is highly interactive and helps answer why a conscientious person can end up causing an accident due to a maintenance error.

Participants will learn what they can do to avoid the maintenance error that no one ever intends to cause. It is a highly interactive workshop that covers:

1) The objective and outline - Why should you be here

This is often called the motivator or reason to stay awake 

2) What Determines a Personís Characteristics?

A very simple model is used to help explain why we humans make errors and what are some of the things we can do to lessen these errors

3) Behavioral Analysis

This Chapter uses aviation maintenance related questions to enable each participant to look at his/her own characteristics.  Assertiveness or the lack of is covered in this Chapter

4) Characteristics of an Aircraft Maintainer

This Chapter is no longer covered in class but is left for the participants to undertake on their own time

5) Human Factor Errors (The Dirty Dozen)

Six more of the Dirty Dozen are covered in detail with solutions developed to lessen the chances of an error from them.

6)  Stress 

This is the first of the big four in the Dirty Dozen and is covered in detail with solutions developed to reduce and control it's negative effects

7) Fatigue

Another of the big four that is given the most time in order to help reduce errors from it's effects

8) Communication or the lack of

This Chapter covers the importance of communication and how to communicate effectively

9) Teamwork or the lack of 

(Note: Teamwork is covered in part with a survival exercise) The participants are made to realize that the complete company is the team and not just their fellow workers

10) Case Studies

There are three case studies mixed throughout the workshop. In these case studies they learn how to identify the chain of events and develop "Safety Nets" to avoid making the errors

11) Wrap up

The workshops all end with the participants setting safety goals from what they have learned

A certificate of training is issued to the participants 

Note: ALL our workshops utilize two fully trained facilitators in order to provide the best possible delivery of the workshop. 

Some comments from past courses.

Q Everyone in the industry should have an opportunity to attend.

Q   It was easy to understand and the most interesting I have ever done.

Q Great course. You sure can deliver the message.

Q It will be a valuable tool for work and my personal life. Thanks..

Q   As you know, I have been in Aviation for 47 years.  This, by far, is the most valuable 2 days I have spent in all those years - Thanks to the tag team  - Gordon & Bill  PS My True Feeling   Signed Gerry LaBrusciano  JetBlue April 6, 2006  Thank you   

This course has been adapted from the 1993 Transport Canada/Industry developed workshop and completion of it qualifies as recurrent training in Canada and the USA.

All our Human Performance in Maintenance (HPIM) workshops are centered around the (Dirty Dozen).  

They are presented here for you to view. The Dirty Dozen posters were designed to be a follow up to Human Performance in Maintenance Part 1 training in order to help maintain the awareness the training creates. 

Click on the thumbnail to enlarge each image

Lack of Communication


Lack of Knowledge


Lack of Teamwork


Lack of Resources


Lack of Assertiveness


Lack of Awareness


As with all our workshops we offer this guarantee:

"If at the end of the workshop, any person feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)

We have trained over 8,000 persons and have yet to meet this person. 

We run monthly workshops in Vancouver BC Canada (See "Workshop Dates") and would be pleased to run a workshop anywhere in the world on request.

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