Introduction to Human Factors - Airports Part 1
This first of a three part series is a one or two day workshop. It is highly interactive and helps answer why a conscientious person can end up causing an accident due to an error.
Participants will learn what they can do to avoid the error that no one ever intends to cause. It is a highly interactive workshop that covers:
Some comments from past courses.
It has been just over 4 months since we did the HUMAN FACTORS training with you. I often think of things that you imparted to us during those training sessions. Thank you for your passion and unique sense of humor.
I have made it a practice with our team that when we have a rare occasion of something going a bit off the tracks operationally or a slip-up in customer service – we do a debrief, retrace our steps and identify all the “links in the chain”. From there we use the “Dirty Dozen” as an overlay to see what contributed to the “situation”. Once we identify the issues, we discuss what steps will be taken to ensure that this problem does not repeat itself, and in some cases we are able to create a “safety net” to ensure that we catch any potential repeats of that problem. This has been very effective!
Another concept that you shared with us was “the child” and “the adult” – we often refer to it in our conversations with each other at the office. It has been a great way for me to understand myself and also a great way to observe other peoples’ behavior. It often serves me well, in that I am able to effectively remove myself from situations that can potentially go very bad and just observe “the child” taking over with others (like in traffic). This concept is applicable in every aspect of life, and so I am glad to have knowledge of it as a “tool” for my “toolbox”.
Hope all is well in your life and that you are continuing to gain great satisfaction from sharing your passion.
Manger, Business Development
FitzWright Survival Inc.
Q Everyone in the industry should have an opportunity to attend.
Q It was easy to understand and the most interesting I have ever done.
Q Great course. You sure can deliver the message.
Q It will be a valuable tool for work and my
personal life. Thanks..
This course has been adapted from the 1993 Transport Canada/Industry developed workshop and completion of it qualifies as recurrent training in Canada and the USA.
All our Human Performance workshops are centered around the (Dirty Dozen).
They are presented here for you to view.
As with all our workshops we offer this guarantee:
"If at the end of the workshop, any person feels that it was a waste of his/her time, we will refund the fee minus only expenses." (No free donuts)
We have trained over 10,000 persons and have yet to meet this person.
We run monthly workshops in Vancouver BC Canada (See "Workshop Dates") and would be pleased to run a workshop anywhere in the world on request.
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